At Sports Gear, your satisfaction is our top priority. If you are not completely happy with your purchase, we’re here to help. Please read our Returns & Refunds Policy carefully before initiating a return.
Eligibility for Returns
You may request a return if:
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The item is defective, damaged, or incorrect
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The item is unused, unwashed, and in its original condition
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The return request is made within 7 days of receiving the product
Items that are not eligible for return:
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Used or washed items
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Items damaged due to misuse or improper handling
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Clearance or sale items (unless defective)
How to Request a Return
To start a return, please email us at:
Include the following details in your email:
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Order number
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Reason for return
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Clear photos or videos of the item (if damaged or incorrect)
Our support team will review your request and respond within 24–48 hours with return instructions.
Refund Process
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Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund
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Approved refunds will be processed within 7–10 business days
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Refunds will be issued to the original payment method used during checkout
Please note: Shipping fees are non-refundable unless the return is due to our error.
Exchange Policy
If you received a defective or incorrect item, we are happy to offer an exchange (subject to stock availability). Please contact us at return@sportsgear2.com to arrange an exchange.
Return Shipping
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Customers are responsible for return shipping costs unless the item is defective or incorrect
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We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items
Late or Missing Refunds
If you haven’t received your refund yet:
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Check your bank or payment provider again
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Contact your card issuer or payment service
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If the issue persists, email us at return@sportsgear2.com
Contact Us
If you have any questions about our Returns & Refunds Policy, feel free to contact us:
We appreciate your trust in Sports Gear and thank you for shopping with us.